General Terms and Conditions of Business
- Scope of application
The following terms and conditions apply to all orders placed via our online shop.
- Contracting party, conclusion of contract
The purchase contract is concluded with Café De Enrico UG & Co. KG.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive another confirmation by email.
A binding contract can also be concluded beforehand as follows:
If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment instruction to PayPal.
The languages available for the conclusion of the contract are German and English.
We save the text of the contract and send you the order data and our GTC by email. You can also view the GTC at any time here on this page. For security reasons, your past orders are no longer accessible via the Internet.
- Delivery conditions
Shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.
We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
The following payment methods are available in our shop:
If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
You pay the invoice amount via the online provider Paypal. You must be registered there or register first and confirm the payment instruction to us. You will receive further instructions during the ordering process.
- Reservation of proprietary rights
The goods remain our property until full payment has been received.
- Transport damages
If goods are delivered with obvious transport damage, please log a complaint about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.
- Warranty and guarantees
Unless otherwise expressly agreed below, the statutory liability for defects shall apply.
The limitation period for claims for defects in used goods is one year from delivery of the goods.
The above restrictions and shortening of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty as well as fraudulent intent
- in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the scope of a guarantee promise, insofar as agreed
- insofar as the scope of application of the Product Liability Act is opened
Information on any additional guarantees that may apply and their precise conditions can be found in each case with the product and on special information pages in the shop.
- Online dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform for the settlement of their disputes.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter httpss://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.